I received an email confirming the refund of the deposit, but I don't see the credit on my card statement, why?

Make sure that there is no deduction corresponding to the deposit payment; the amount is only temporarily held on the card pending approval. 

Once the authorization is released, the amount will become available again on your card by the card issuer according to their own management timelines for such transactions. 

For further details, we recommend contacting the Card Assistance Service, the number of which can be found on the back of your card. 

Once the release has been authorised, the amount will be made available again by the manager of your card according to its management times for this type of practice. 

For further details, we recommend contacting the Card Assistance Service whose number you can find on the back of your card.